Technical Support Analyst (English Speaking Student)

About the role

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards. Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;

What you'll do

• Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution
• Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner
• Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures
• Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards
• Coordinate with relevant departments to resolve service-related issues in line with company processes

What you need

• MS Office
• Hardware
• Data privacy