Student position - English - Speaking Technical Support Analyst
IndiaContractJunior levelPosted yesterday
IT support contract role at transcosmos (TCIS).
About the role
As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions. Debrecen, Vezér strt. 39. (Tudáspark), Hungary ( fully on-site )
What you'll do
- Respond to customer inquiries via phone and email with professionalism and clarity
- Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
- Guide customers through product features and best practices
- Escalate technical issues following structured processes
- Own the customer journey from first contact to final resolution
What you need
- Troubleshooting
- MS Office
- Solar