Associate Tech Svc Desk
HyderabadFull-timeFresherPosted over a month ago
Entry-level software engineering role at Unisys India (Private) LTD-UGS Bangalore in Hyderabad. Open to freshers with a diploma.
About the role
With guidance, performs routine support duties, including: Assisting with first line user support by guiding users through the necessary steps to restore functionality, Troubleshooting hardware, software and connectivity issues using remote access tools Escalating complex issues to 2nd and 3rd level resolver teams, and
What you'll do
- Assisting with first line user support by guiding users through the necessary steps to restore functionality
- Troubleshooting hardware, software and connectivity issues using remote access tools
- Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests