Presales Service Management Lead

About the role

Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

What you'll do

• Go-To-Market / Pre-Sales Leadership
• Serve as the primary operational and transition point of contact during sales pursuits, RFP responses, solution reviews, and client due diligence activities
• Partner with Solution Architects, Sales Executives, Commercial teams, Workforce Management, Procurement, and Delivery organizations to develop realistic, supportable
• Review proposals, contracts, statements of work, and transition requirements to ensure alignment between customer expectations and delivery capability
• Identify operational, contractual, financial, and delivery risks and develop mitigation strategies prior to contract award

What you need

• Sales
• Due diligence
• Go-to-market
• ITIL