Senior Engineer — Dynamics 365 Support
BengaluruFull-time5–8 yrsPosted over a month ago
Senior software engineering role at Unisys India (Private) LTD-UGS Bangalore in Bengaluru. Needs 5–8 years and a B.Sc or BA.
About the role
The Senior Engineer operates as an experienced escalation point within the Dynamics 365 support model, performing structured troubleshooting, pattern recognition across incidents, and preparing high-quality escalations to L3. This role takes end-to-end ownership of complex incidents, mentors junior engineers, and actively contributes to continuous improvement of SOPs, automation, and support processes.
What you'll do
- Troubleshooting & Diagnostic Capability — 5–8 Years
What you need
- Microsoft Dynamics
- Azure
- ServiceNow
- ITIL
- SOP writing
- CRM
Good to have
- JavaScript
- SAP
- Power Automate
- Prompt engineering
- Agile
- JIRA