ServiceNow Engineering Operations Manager
BengaluruFull-time10–15 yrsPosted over a month ago
Leadership software engineering role at Unisys India (Private) LTD-UGS Bangalore in Bengaluru. Needs 10–15 years and a B.Sc, B.Tech or B.E..
About the role
We are looking for a ServiceNow Engineering Operations Manager to lead the design, delivery, and ongoing support of our ServiceNow platform, with a strong focus on IT Service Management (ITSM). This role blends hands-on technical work with team leadership: you'll spend roughly 60% of your time on technical engineering and platform work, and 40% on managing people, projects, and client relationships.
What you'll do
- Lead the day-to-day engineering and operations of the ServiceNow platform, with particular emphasis on ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB)
- Design and oversee platform architecture, configurations, integrations, and customizations
- Manage upgrades, patches, and release cycles with minimal disruption to users
- Serve as a technical escalation point for complex issues and troubleshooting
- Act as a primary point of contact for client engagements, translating business requirements into technical solutions
What you need
- ServiceNow
- JavaScript
- ITIL
- Performance management
Good to have
- Python
- Agile
- PowerShell