Assistant Manager
ChennaiFull-time5–9 yrsPosted 6 days ago
Senior customer support role at UnitedHealth Group (Optum) in Chennai. Needs 5+ years and a B.Sc Nursing.
About the role
Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
What you'll do
- Drives Basic Hygiene on the operations floor and build culture for the same within Payment Integrity Operations
- Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources
- Assist the New Hires and Tenured Staff to meet the Productivity and Quality goals
- Manage team and ensure quality and productivity targets are met and exceeded
- Motivate and engages team members and maintains attrition within thresholds
What you need
- Performance management
- Escalation handling
- Communication
- MIS reporting