Service Delivery Leader
HyderabadFull-time15–27 yrsPosted 6 days ago
Leadership software engineering role at UnitedHealth Group (Optum) in Hyderabad. Needs 15+ years.
About the role
Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
What you'll do
- Own the end-to-end performance of the function across service, quality, productivity, financials, workforce, risk, and stakeholder outcomes
- Translate enterprise priorities into annual business plans, operating strategies, budgets, capacity plans, and measurable goals
- Lead a large, multi-layered organization through Service Delivery Managers, Deputy Managers, Supervisors, and operational teams
- Ensure delivery against SLAs, KPIs, quality standards, customer commitments, and regulatory or business-control requirements
- Drive Open Enrollment and peak-season readiness across staffing, training, technology, capacity, governance, and contingency planning
What you need
- Talent management
- Six Sigma
- Root cause analysis
- Employee engagement