Service desk Engineer
ThiruvananthapuramFull-time2–3 yrsPosted 1 week ago
Junior IT support role at UST in Thiruvananthapuram. Needs 2–3 years and a B.Tech or B.E..
About the role
The engineer will work as part of a team that interfaces primarily by telephone with USsociates to deliver technical support to all IT systems in UST. The role primarily includes taking first line calls and other customer contact; therefore excellent written English and a professional telephone manner is essential.
What you'll do
- Interface by telephone, email, chat and web console with end users
- Demonstrate high level of proficiency in Microsoft Office Suite of applications, specifically; Word
- Take ownership/responsibility for own work Professional behaviour Problem solver Skills and Attributes
- Fluent in English (spoken and written)
What you need
- Windows
- Linux
- ServiceNow
- MS Office