AGM-BD Alternate Channels
MumbaiFull-time8–14 yrsPosted 1 week ago
Leadership customer support role at Vodafone Idea in Mumbai. Needs 8+ years and an MBA.
About the role
The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
What you'll do
- Adopting Regulatory, Market and technology trends
- Problem Solving & Customer CSAT
- Managing Internal & External Customers
- Managing End-to-End Operations of product
- Interacting with various Tech-Partners
What you need
- Customer service
- CNC operation
- Sales
- Firewalls
- Problem solving
- Telecom
Good to have
- Escalation handling
- Go-to-market