AGM - Intelligent Network
PuneFull-time10–18 yrsPosted over a month ago
Leadership customer support role at Vodafone Idea in Pune. Needs 10+ years and a B.Tech or B.E..
About the role
The SME - IN provides domain expertise for Vi's Intelligent Network fault management within the SNOC, driving P1/P2 restoration through closed working squads, leading FM transformation and UAI reduction, and ensuring IN modernisation and capacity expansion are executed accurately as per corporate plan.
What you'll do
- Achieve the objective, SME IN needs to
- Provide expert level support for the critical incidents happening in the network
- Ensure Corrective and Preventive actions through problem management
- Ensure SNOC tool and process readiness for new IN node implementations within defined hours of go-live
- Drive FNI accuracy and ICP/EP/patch upgrade execution within planned timelines and quality standards
What you need
- Telecom
- Communication
- SOP writing
- Kubernetes
- Linux