AGM-Service Operations (Site Lead)
DehradunFull-time8–10 yrsPosted 1 week ago
Senior operations role at Vodafone Idea in Dehradun. Needs 8–10 years.
About the role
The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow.
What you'll do
- Own and deliver Customer Experience across core Inbound & outbound contact channels (Customer Care 111/198, Tele-verification
- Provide relevant internal and external reports as per business unit requirements
- Audit Observation on Site Governance
- Responsible for larger business deliveries from the allocated site and thus calls for proper planning, execution , day to day involvement and being updated of system
What you need
- Coordination
- Customer service
- Team management
- Telecom