AGM - Service Ops-Training & Qlty Lead
Noida, DelhiFull-time8–10 yrsPosted 1 week ago
Senior operations role at Vodafone Idea in Noida and Delhi. Needs 8–10 years and an MBA.
About the role
Responsible for ensuring delivery of Customer Experience across core Inbound & outbound contact centre on Training and Quality through planning - ensuring timely dissemination of system, process and product training, collaborative and robust engagement with peers (corporate and circles) and partner Ops, training & Quality.
What you'll do
- SPO – Training and Quality Lead
- Training and Quality Experience
What you need
- Customer service
- Coordination
- Reporting
- Team management
- ISO 9001
- Telecom