AGM - TES Lead
MumbaiFull-time10–15 yrsPosted 3 weeks ago
Leadership customer support role at Vodafone Idea in Mumbai. Needs 10–15 years and a B.Tech or B.E..
About the role
Responsible for end-to-end service delivery, project execution, and governance for strategic BAU enterprise, carrier, and captive customers, including internal connectivity, SLA management, and KPI management. 10–15 years of relevant experience in the enterprise domain across project management, network operations, and service delivery.
What you'll do
- Technology – Enterprise Solutions
- Own service delivery for Enterprise, Carrier, and Captive customers for Mumbai postings and Mumbai delivery orders
- Drive SLA compliance and proactive planning for project and delivery execution
- Lead delivery performance reviews and govern material and vendor management
- Manage customer, business, and cross-functional escalations
What you need
- Escalation handling
- Sales
- Telecom
- Communication
Good to have
- ITIL
- CCNA
- CCNP