AGM - ZTM
LudhianaFull-time6–11 yrsPosted 3 weeks ago
Senior customer support role at Vodafone Idea in Ludhiana. Needs 6+ years.
About the role
-Complete Responsibility of monitoring and driving Operations SLA at Zonal Level Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented B-Tech Electronics and Telecommunications with 6+ years of experience Vodafone Idea Limited (formerly Idea Cellular Limited)
What you'll do
- Ensure implementation of operational policies and procedures at Zonal Level
- Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and…
- Design and implement strategy for expanding operational support services
- Provide support to community Projects in respective zone
- Provide support to corporate customers in respective zone
What you need
- Customer service
- Telecom