Manager - Activation
TezpurFull-timeFresherPosted 3 weeks ago
Entry-level customer support role at Vodafone Idea in Tezpur. Open to freshers with a degree.
About the role
The role involves processing customer activation applications for timely and compliant onboarding experience. Approve SIM exchange within TAT through correct approval of customer documents Retailer and doc pick-up partner management for effective training on document screening Quick thinking to take immediate steps to fix burning issues and challenges in a time bound manner.
What you'll do
- Ensure support to sales organization including retailers for quicker customer acquisition
- Process new activation documents for both prepaid and post paid services
- Ensure document compliance and actively identify frauds
- Support TERM requirements as per need
What you need
- Customer service
- Sales