Manager-Regional Account Service Manager
KochiFull-time1–2 yrsPosted 2 weeks ago
Junior customer support role at Vodafone Idea in Kochi. Needs 1–2 years and a degree.
About the role
Account Service Manager is expected to manage the relationship of Large & Key enterprise customers allocated to him/her, anticipate customers’ needs proactively and interact with various cross-functional teams to provide them with exemplary service experience.
What you'll do
- Visit to corporate accounts as per PJP
- Improve customer experience and deliver on RNPS performance
- Conduct Service improvement activites on field to engage customers
What you need
- Telecom
- MS Office
- Communication
- Upselling
- Escalation handling
- Sales
Good to have
- CRM
- Cross-selling