Manager - Regional Account Service
JabalpurFull-time5–9 yrsPosted 3 weeks ago
Senior customer support role at Vodafone Idea in Jabalpur. Needs 5+ years and a BBA.
About the role
Compliance to standard norms, monitor customer commitments across products, intervene proactively and act as an touch point to ensure minimum service level breaches Revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn.
What you'll do
- Build a strong feedback mechanism through continuous engagement with stakeholders and accounts – to review account performance
- Conduct C-SAT on quality parameters & process
- Drive automation & digital agenda with customers to reduce cost to serve
- Drive customer first agenda – RNPS, NPS & CSAT
What you need
- Customer service
- Upselling
- Escalation handling
- Telecom
- Cross-selling
- C
Good to have
- IoT