Manager - Response and Resolution Exec
PatnaFull-time4–5 yrsPosted 3 weeks ago
Mid-level customer support role at Vodafone Idea in Patna. Needs 4–5 years and a degree.
About the role
2-3 years of work experience with at least 1 year in telecom domain Graduate with 4-5 years of experience in various roles of customer operations and Resolution
What you'll do
- Response & Resolution Team Member
- Customer Service – Acquisition & Resolution
- Coordinate and Manage closure of all the customers issues referred to the circle from partner team, Response & Resolution PF
- Execute/coordinate circle specific issues at circle recommended by Proactive Resolution CoE
- Manage circle specific Regulatory compliances pertaining to CC & BO Operations
What you need
- Customer service
- Telecom
- Root cause analysis
- Communication