Manager-Response&Resolution Team Member
MohaliFull-time2–3 yrsPosted 3 weeks ago
Junior customer support role at Vodafone Idea in Mohali. Needs 2–3 years.
About the role
2-3 years of work experience with at least 1 year in telecom domain TAT compliance in closing the escalated issues First time resolution scores (Repeat SR’s) among the issues escalated to the team Vodafone Idea Limited (formerly Idea Cellular Limited)
What you'll do
- TM – Response & Resolution
- Coordinate and Manage closure of all the customers issues referred to the circle from partner team, Response & Resolution PF
- Execute/coordinate circle specific issues at circle recommended by Proactive Resolution CoE
- Manage circle specific Regulatory compliances pertaining to CC & BO Operations
- Support IVR local activities, customer communication from time to time
What you need
- Customer service
- Telecom
- Root cause analysis
- Communication