Manager -Voice Core Ops
KarnalFull-time2–5 yrsPosted 3 weeks ago
Mid-level customer support role at Vodafone Idea in Karnal. Needs 2+ years and an M.Sc, B.Tech or B.E..
About the role
To manage the Voice Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities. This role includes engagement with COG, SNOC, Product Factory, CXX, Planning, Transport and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver quake free and superior quality Voice and data services at circle.
What you'll do
- Manage the Voice Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities
- Support to SNOC during incident resolution, upgrades and planned events
- Report failures and drive to resolve in line with SLA/OLA
- Support SNOC integration & Network Consolidation
- Process adherance as directed by COG and SNOC
What you need
- Customer service
- Telecom
- MIS reporting
- IoT
- Communication