GM - Voice Core Senior Operations Manager
BengaluruFull-time12–18 yrsPosted 1 week ago
Leadership customer support role at Vodafone (VOIS) in Bengaluru. Needs 12–18 years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking an experienced Mobile Voice Core Operations professional to lead the operational management of UK Mobile Core platforms within a mission-critical telecom environment. This role is responsible for ensuring service availability, operational resilience, incident management excellence, and continuous improvement across Voice Core domains.
What you'll do
- Lead day-to-day operations of Mobile Voice Core platforms, ensuring high availability, service continuity and operational excellence
- Implement and govern operational procedures that maintain system reliability and minimise service disruption
- Take end-to-end ownership of incident management activities across Voice Core domains
- Lead resolution activities for major incidents impacting voice services
- Develop, maintain and oversee incident response and recovery plans
What you need
- Telecom
- Escalation handling
- Incident response
- Problem solving
Good to have
- AWS
- ITIL