Strategic Customer Account Governance & PMO Specialist - VOIS
PuneFull-timeJunior levelPosted over a month ago
Customer support role at Vodafone (VOIS) in Pune.
About the role
We are seeking an experienced PMO and account governance professional to lead the governance, planning and performance management framework for strategic customer accounts within VOIS Go-to-Market. This role enables senior customer account stakeholders to manage priorities, risks, decisions and delivery outcomes across complex cross-functional teams.
What you'll do
- Lead the operating rhythm for strategic customer account teams, including governance forums, executive reviews, monthly and quarterly business review packs, agendas
- Drive account planning and performance management by consolidating commercial, delivery, finance and operational inputs into clear priorities, risks
- Maintain a consolidated view of commercial activity, including pipeline, approved change requests and finance opportunities
- Coordinate customer-facing materials across service areas, maintaining a repository of presentations, customer success stories, testimonials and case study content
- Partner closely with Customer Account Leads to identify gaps, blockers and decision points while maintaining momentum across complex workstreams
What you need
- Portfolio management
- PowerPoint
- Customer success
- Performance management
- Escalation handling
- Communication
Good to have
- Go-to-market