IPT Voice Engineer (Cisco Unified Communications) - VOIS
BengaluruFull-time3–6 yrsPosted 4 months ago
Mid-level customer support role at Vodafone (VOIS) in Bengaluru. Needs 3+ years and CA Inter, B.Tech or B.E..
About the role
We are seeking an IPT Voice Engineer with hands-on experience in Cisco Unified Communications and VoIP technologies to support global enterprise customers. The role focuses on incident resolution, service availability, and operational excellence within IP Telephony environments. The individual will contribute to maintaining high service standards through proactive monitoring, troubleshooting, and lifecycle management of voice infrastructure.
What you'll do
- Manage incidents across IPT/IPCC environments, ensuring timely resolution aligned with agreed SLAsPerform change management activities including moves, adds
What you need
- CCNA