Client Success Head
BengaluruFull-time5–9 yrsPosted open since apr 2025
Senior customer support role at Wishup in Bengaluru. Needs 5+ years and an MBA, B.Tech or B.E..
About the role
Customer Success organisation, systems, and operating model. This role is accountable for results and leadership—not day-to-day account execution. across all client segments. escalation ownership. churn saves, and expansion. retention or expansion. What are we looking for? with at least 3+ years leading teams and owning outcomes.
What you'll do
- Work hours – Mon to Fri / US Shift (6:30 PM to 3:30 AM IST)
- Own customer retention, expansion, and net revenue outcomes by building a scalable
- Own gross churn, net revenue retention (NRR), renewals, and expansion MRR
- Design and execute churn-reduction strategies using leading indicators and cohort
- Build a predictable expansion engine (upgrades, add-ons, account scaling)
What you need
- CRM
- Customer success
- Sales
- Escalation handling