Client Success Manager
RemoteFull-time2–5 yrsPosted open since feb 2022
Mid-level customer support role at Wishup. Needs 2+ years and Class 10. Remote.
About the role
Grade – Manager / Sr. Location – Bengaluru (Candidate has to be ready with work from office) Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of service that enables end-users to improve efficiencies What are we looking for ? Very detail-oriented, tech-savvy and solution-oriented
What you'll do
- Work hours – Mon to Fri / US Shift (EST / PST 9 AM to 6 PM)
- Own the entire top line for the assigned accounts
- Develop and execute the customer success strategy for your assigned accounts to drive revenue retention
- Monitor account health, adoption metrics, and execution of customer success plans
- Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals
What you need
- Customer success
- Sales
- Client relationship
- Communication