Technical Support Associate
RemoteFull-timeJunior levelPosted 4 days ago
Junior IT support role at Workers Town. Needs a B.Tech or B.E.. Remote.
About the role
In the role of Technical Support Associate, you will be responsible for diagnosing and resolving technical issues for customers, offering both software and hardware support. Your ability to communicate effectively will be crucial in ensuring a high level of customer satisfaction as you guide users through troubleshooting procedures.
What you'll do
- Provide remote technical support
- Troubleshoot software and hardware issues
- Guide customers through solutions
- Document issues and resolutions
What you need
- Networking
- Hardware
- Troubleshooting