Technical Support Associate
RemoteFull-timeJunior levelPosted 3 weeks ago
Junior IT support role at Workers Town. Needs a B.Tech or B.E.. Remote.
About the role
As a Technical Support Associate, you will play a vital role in providing troubleshooting assistance and technical support to our client's customers. Your primary responsibility will be to engage with users, resolve their issues, and guide them through effective solutions. This position is perfect for tech-savvy individuals who thrive on problem-solving and are seeking a flexible remote work opportunity.
What you'll do
- Provide technical support for software and hardware issues
- Communicate effectively with customers to understand their needs
- Document customer interactions and troubleshooting steps
- Assist in developing user guides and FAQs
What you need
- Troubleshooting
- Networking
- Hardware