Technical Support Associate
RemoteFull-timeFresherPosted 2 weeks ago
Entry-level IT support role at Workers Town. Open to freshers with a degree. Remote.
About the role
As a Technical Support Associate, you will play a crucial role in assisting customers with various technical issues related to our products and services. Your responsibilities will include troubleshooting problems, guiding users through solutions, and ensuring a high level of customer satisfaction. This position demands excellent communication skills and a foundational understanding of technology.
What you'll do
- Provide technical support to customers via chat or email
- Diagnose and troubleshoot technical issues
- Document customer interactions and solutions
- Assist in improving support processes and customer satisfaction
What you need
- Troubleshooting