Technical Support Associate
LucknowFull-timeJunior levelPosted 2 days ago
Junior IT support role at Workers Town in Lucknow. Needs a diploma.
About the role
As a Technical Support Associate, you will be the first point of contact for customers facing technical challenges. Your primary responsibilities include troubleshooting issues, guiding customers through effective solutions, and escalating more complex problems to the appropriate teams. This role is perfect for individuals who are not only tech-savvy but also possess a genuine desire to assist others in resolving their concerns.
What you'll do
- Provide technical support to customers
- Escalate complex issues to senior staff
- Be the first point of contact for customers facing technical challenges
- Need to articulate technical concepts in a clear and comprehensible manner
What you need
- Troubleshooting
- Customer success