Technical Support Associate
RemoteFull-time2–5 yrsPosted 3 weeks ago
Mid-level IT support role at Workers Town. Needs 2+ years and a B.Tech, B.E. or B.Sc. Remote.
About the role
As a Technical Support Associate, you will be the first point of contact for customers experiencing technical difficulties with products or services. Your main duty will involve troubleshooting and resolving these issues efficiently, which is crucial for maintaining high levels of customer satisfaction.
What you'll do
- Resolve technical issues via phone or email
- Provide troubleshooting assistance for software and hardware
- Collaborate with the technical team for complex issues
What you need
- Troubleshooting
- Networking
- Hardware