Technical Support Associate
RemoteFull-timeJunior levelPosted 4 weeks ago
Junior IT support role at Workers Town. Remote.
About the role
As a Technical Support Associate, you will play a crucial role in assisting customers with technical issues while providing exceptional service through phone, email, or chat. Your primary responsibility will be to troubleshoot and resolve customer inquiries, ensuring they receive timely and effective solutions.
What you'll do
- Provide technical support to customers
- Troubleshoot issues via phone and email
- Maintain a high level of customer satisfaction
- Document all interactions in the support system
What you need
- Troubleshooting