Technical Support Associate
RemoteFull-timeJunior levelPosted 3 weeks ago
Junior IT support role at Workers Town. Needs Class 10. Remote.
About the role
As a Technical Support Associate, you will play a vital role in assisting clients with their technical inquiries through various communication channels, including phone, email, and chat. Your primary responsibility will be to troubleshoot both software and hardware issues, ensuring users receive effective guidance to resolve their challenges.
What you'll do
- Provide technical support to clients via various communication channels
- Identify and resolve technical issues efficiently
- Document support interactions accurately
- Collaborate with other team members to improve service
What you need
- Troubleshooting
- Hardware