Technical Support Executive
RemoteFull-time2–5 yrsPosted 3 days ago
Mid-level IT support role at Workers Town. Needs 2+ years and a B.Tech or B.E.. Remote.
About the role
We are seeking a dedicated Technical Support Executive to provide exceptional customer service and technical assistance to our clients. In this role, you will troubleshoot hardware and software issues, guiding customers through step-by-step solutions while ensuring their satisfaction. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work independently in a remote environment.
What you'll do
- Provide technical support to clients via phone and email
- Troubleshoot software and hardware issues
- Document issues and solutions
- Collaborate with engineering teams for complex issues
What you need
- Troubleshooting
- Hardware