Technical Support Executive
RajkotFull-time2–5 yrsPosted today
Mid-level IT support role at Workers Town in Rajkot. Needs 2+ years and a B.Tech or B.E..
About the role
As a Technical Support Executive, you will be responsible for providing exceptional technical assistance to clients via multiple communication channels. Your expertise in troubleshooting software and hardware issues will be crucial in ensuring customer satisfaction and fostering long-term relationships.
What you'll do
- Provide technical support via phone, email, or chat
- Diagnose and resolve technical issues
- Collaborate with the development team for feedback
- Document support processes and customer interactions
What you need
- Troubleshooting
- Hardware