Modern Workplace
PuneFull-time5–8 yrsPosted 2 months ago
Senior IT support role at Xoriant in Pune. Needs 5–8 years and an MCA, B.Tech or B.E..
About the role
Modern Workplace at Xoriant. Maintain and support the enterprise Microsoft Windows 11 end user environment (both virtual and physical), primarily focused on the maintenance of 30+ specialized.
What you'll do
- Maintain and support the enterprise Microsoft Windows 11 end user environment (both virtual and physical), primarily focused on the maintenance of 30+ specialized
- Maintain and provide SME level infrastructure and content support for internal and external solutions
- Ensure that the BAU service is prioritized, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s…
- Provide problem resolution of systems for local and remote users as an escalation point
- Create, maintain, and review support documentation
What you need
- Active Directory
- Windows
- Intune
- Windows Server
- Office 365
- VMware
Good to have
- ITIL
- ServiceNow
- Branding
- LLMs
- Cloud security