ServiceNow Administrator, L1/L2 Support
PuneFull-time3–5 yrsPosted 2 months ago
Mid-level IT support role at Xoriant in Pune. Needs 3–5 years.
About the role
We are looking for a ServiceNow Administrator with strong L1/L2 production support experience to manage, troubleshoot, configure, and support the ServiceNow platform and ITSM processes. The role requires hands-on experience in ServiceNow administration, ITSM modules, incident troubleshooting, user and access management, workflows, integrations, reporting, and production issue resolution.
What you'll do
- Provide L1/L2 production support for the ServiceNow platform
- Monitor, troubleshoot, and resolve ServiceNow incidents, requests, defects, configuration issues, and user issues
- Perform ServiceNow administration including users, groups, roles, ACLs, forms, fields, lists, views, notifications, and system configurations
- Configure and maintain Incident, Request, Service Catalog, Problem, Change, Knowledge, SLA, and Approval processes
- Troubleshoot assignment rules, Business Rules, Client Scripts, UI Policies, workflows, notifications, approvals, and scheduled jobs
What you need
- ServiceNow
- Active Directory
- Troubleshooting
- ITIL
- REST APIs
- JavaScript
Good to have
- ACLS
- Root cause analysis
- Reconciliation