Support Engineer - IT Service Desk
PuneFull-time3–5 yrsPosted 2 months ago
Mid-level IT support role at Xoriant in Pune. Needs 3–5 years and a B.Sc, B.Tech or B.E..
About the role
Shift - 12x7 Rotational Support (CT Time Zone) We are seeking a customer-focused L1 Support Engineer to provide first-line Service Now IT Service Desk support for a global enterprise environment. The engineer will support Retail, Corporate, Field Service, and Customer Service users by resolving incidents, fulfilling service requests, and ensuring an exceptional end-user experience.
What you'll do
- Serve as the first point of contact for IT incidents and service requests through Phone, Email, Chat, and ServiceNow
- Perform user account management activities including password resets, account unlocks, and access requests
- Provide technical support for Windows laptops/desktops, Microsoft applications, printers, peripherals, and connectivity issues
- Support enterprise mobility platforms including Intune, Jamf, and MobileIron
- Deliver first-level application support for Siebel CRM, Case Management Platform, and other supported business applications
What you need
- Active Directory
- ITIL
- ServiceNow
- Troubleshooting
- Windows
- Intune
Good to have
- CRM
- Azure
- SOP writing