Support Lead
PuneFull-time2–5 yrsPosted 3 months ago
Mid-level IT support role at Xoriant in Pune. Needs 2+ years.
About the role
We are looking for a highly motivated Support Engineer with 8–10 years of experience supporting .NET-based applications in a production environment. The ideal candidate will have strong debugging skills, solid MSSQL knowledge , and hands-on experience with incident management and root cause analysis (RCA) .
What you'll do
- Provide L2/L3 production support for .NET applications
- Monitor applications, identify issues, and ensure high system availability
- Perform root cause analysis (RCA) and implement permanent fixes
- Debug application issues using logs, code-level analysis, and database queries
- Work extensively with MS SQL Server (queries, performance analysis, data validation)
What you need
- Ticketing tools
- Troubleshooting
- ServiceNow
- .NET
- Root cause analysis
- SQL Server
Good to have
- AWS
- CI/CD
- Machine learning
- Azure
- Splunk
- Elasticsearch