Customer Success Manager - Banking Loyalty
BengaluruFull-time4–6 yrsPosted 2 weeks ago
Mid-level customer support role at Xoxoday in Bengaluru. Needs 4–6 years.
About the role
We are looking for a commercial, operationally sharp Customer Success Manager to own a portfolio of banking loyalty clients across South Asia and the Maldives, running on Loyalife, our loyalty SaaS platform. You will carry revenue and retention targets while keeping day-to-day operations tight: accrual and redemption health, order and voucher delivery, tickets and escalations.
What you'll do
- Deliver against revenue and retention targets across the portfolio
- Drive renewals, and identify and close upsell and cross-sell opportunities such as new modules, campaigns, catalog categories and enhancements
- Drive accrual and redemption
- Track accrual, redemption trends and catalog performance for every bank
- Work with Supply and Growth teams to sharpen offers, merchants and categories (vouchers, travel, experiences, merchandise, top-ups) for local consumer preferences
What you need
- Customer success
- CRM
- Escalation handling
- JIRA
- Upselling
- Accounts receivable
Good to have
- HubSpot
- Cross-selling
- Roadmapping