Senior Customer Success Manager
BengaluruFull-time4–6 yrsPosted 4 days ago
Mid-level customer support role at Xoxoday in Bengaluru. Needs 4–6 years.
About the role
We’re looking for a Senior Customer Success Manager to drive adoption, account success, and retention across our customer base. This is a customer-facing, senior individual contributor role focused on understanding customer needs and turning product value into long-term outcomes. You’ll work closely with Product and Sales to make sure customers see sustained value from the platform.
What you'll do
- Drive Adoption and Account Success
- Own post-sale customer relationships and guide customers through successful product adoption
- Translate customer goals into clear success plans and usage outcomes
- Build trusted partnerships by understanding each customer’s business and use cases in depth
- Improve Retention and Loyalty
What you need
- Customer success
- Sales
- Communication