Product Manager, Logistics & Fulfillment

About the role

A member’s journey depends on physical things reaching them on time and in the right condition: medicines, diagnostic kits and sample collection, and devices. As Product Manager for Logistics & Fulfillment, you will own the product layer behind all of it, from the moment an order is created to the moment it is delivered, collected or returned.

What you'll do

• Own the roadmap for the logistics and fulfillment product surface, including order management, dispatch, delivery partner integrations, tracking
• Define, track and improve core metrics such as order to delivery turnaround time, on time delivery rate, first attempt delivery success, RTO and NDR rates
• Work closely with operations, pharmacy or warehouse teams and delivery partners to turn on-ground problems into clear product requirements and tooling
• Build and improve integrations and routing logic with courier partners and 3PLs, including serviceability checks, partner allocation, SLA tracking and fallback handling
• Design ops-facing tools such as exception queues, dashboards and automation that reduce manual follow-ups

What you need

• Logistics
• PRD writing
• SQL
• Stakeholder management
• Last-mile delivery
• WMS

Good to have

• Phlebotomy