Assistant Manager- Customer Support
ChennaiFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at Yubi in Chennai. Needs 3+ years.
About the role
Assistant Manager- Customer Support at Yubi. Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer service.
What you'll do
- Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer service
- Develop and implement customer support strategies to improve customer satisfaction and loyalty
- Analyze customer feedback and metrics to identify areas for improvement and implement changes
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Manage customer support operations, including scheduling, workflow, and process improvements
What you need
- Customer service