Senior Partner Platform Architect
PuneFull-time10–18 yrsPosted 3 weeks ago
Leadership software engineering role at Zendesk Technologies Private Limited (India) in Pune. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking a seasoned Contact Center Partner Solutions Consultant with deep expertise in contact center technologies and CX Suites—preferably Zendesk, Amazon Connect, and AWS—with a strong focus on partner onboarding, technical enablement, and co-selling support. This role will lead partner technical enablement efforts, ensuring partners are fully equipped and supported to resell and implement Zendesk Contact Center solutions effectively.
What you'll do
- Partner Success Focus: Own the technical onboarding and enablement process for partners, reducing onboarding friction and accelerating time to market
- Lead Technical Strategy and Partner Roadmap: Define technical enablement strategies aligned with partner needs and evolving business goals
- Provide Technical Leadership and Mentorship: Coach partners, internal teams, and presales specialists on best practices in solution design and deployment
- Support Pre-Sales and Post-Sales Activities with Partners: Support technical discovery, solution design, demonstrations, PoCs, and ongoing partner support
- Develop Enablement Materials: Create technical documentation, playbooks, and training content tailored for partner consumption
What you need
- AWS
- Zendesk
- Machine learning
Good to have
- Node.js
- Python
- IAM
- DynamoDB
- Agile