Senior Product Specialist - Implementation/Onboarding
HyderabadFull-time6–9 yrsPosted over a month ago
Closed
Senior customer support role at Zenoti in Hyderabad. Needs 6–9 years.
About the role
To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
What you'll do
- Drive demos, walk-through and solution reviews with customers
- Identify risks based on current product capabilities; define and implement mitigation plans
- Need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations
What you need
- Onboarding
- MS Office
- Sales
- JIRA
- Problem solving
Good to have
- HTML
- JavaScript