Senior Product Specialist (SaaS Implementation and Onboarding)
HyderabadFull-time5–8 yrsPosted 3 months ago
Senior customer support role at Zenoti in Hyderabad. Needs 5–8 years.
About the role
We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. 
What you'll do
- Customer Onboarding & Enablement
- Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products
- Conduct customer-focused sessions, demos, and recommend best practices
- Build strong relationships with customer stakeholders across technical, business, and executive teams
- Gather customer feedback and translate insights into actionable recommendations for internal teams
What you need
- Onboarding
- MS Office
- JIRA
- Customer success
- Sales
- Problem solving
Good to have
- Roadmapping