05P - Incident Management

About the role

05P - Incident Management at Kyndryl. As an Incident Manager, you will lead the end-to-end management of incidents that impact customer services, with a strong focus on service restoration, coordination.

What you'll do

• As an Incident Manager, you will lead the end-to-end management of incidents that impact customer services, with a strong focus on service restoration, coordination
• This role is central to maintaining customer trust during service disruptions by driving structured incident response, orchestrating cross functional teams
• Balance real-time incident leadership with continuous improvement of incident management practices and outcomes
• Lead the management of incidents from identification through resolution, ensuring timely service restoration
• Orchestrate incident bridges and coordinate multiple technical teams and service partners during active incidents

What you need

• Root cause analysis
• ITIL
• ServiceNow
• Incident response
• Any graduate