1:1 Mentorship Program Lead

About the role

The 1:1 Program Lead is a key member of the Operations Team responsible for the end-to-end planning, execution, and student success across our 1:1 Online Research Mentorship programs (Explorer, Researcher, and Innovator). This role focuses on mentor matching, tracking multi-milestone research deliverables, maintaining parent/family communications, facilitating academic credits, and supporting publication/competition submissions.

What you'll do

• Team Leadership & Operations Oversight
• Oversee Mentor Operations Lead, supervising the execution of the end-to-end Mentor Lifecycle
• Ensure accountability for mentor KPI tracking systems, mentor performance reviews, recertification efforts (IRB & Publication Support), capacity forecasting
• Oversee Junior Operations Coordinator, providing direction on mentor allocations, ensuring target turnarounds, administrative support SOPs, database accuracy
• Align mentor management systems and allocation pipelines with 1:1 program outcomes to eliminate bottlenecks and operational friction for workflow optimization

What you need

• 3–5 yrs of experience
• CRM
• MS Office
• Research
• SOP writing
• Project management
• Stakeholder management
• Any graduate