3846211-Assistant Manager

About the role

Primary Responsibility Transaction Monitoring to Improve Performance . Performance Parameters Process performance – as per agreed KPIs Quality and productivity Improvement Customer Satisfaction Level of subject matter expertise Role/ Responsibilities Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.

What you'll do

• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Collect and provide data required for various audits
• Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy

What you need

• 20–30 yrs of experience
• Customer service
• LLMs
• Escalation handling
• AML
• Financial statements
• Communication
• Any graduate