434122 Manager - Domain Expert Kolkata A

About the role

Job Description – Manager – Domain Expert | Utilities **Role:** Manager – Domain Expert **Location:** Kolkata **Experience:** 10–15 Years **Band:** BPO 5/6 **Salary:** Up to ₹20 LPA **Job Code:** 434122 **Domain:** Utilities – Electricity & Gas ## Job Summary We are looking for an experienced **Domain Expert – Utilities** with strong knowledge of **electricity and gas utility operations**, particularly across the **Australian and UK retail markets**.

What you'll do

• Act as a Subject Matter Expert (SME) across customer operations and back-office processes, with a strong focus on **Meter-to-Cash, Customer-to-Cash

What you need

• 10–15 yrs of experience
• Problem solving
• B.Tech or B.E. or B.Com or BBA

Good to have

• CRM
• Six Sigma
• Escalation handling
• SOP writing
• Root cause analysis
• Reconciliation

What you get

• Up to ₹20 L a year